Privacy Policy
This Privacy Policy describes how KRIDOVA PVT LTD (the "Company", "we", "us" or "our")
collects, uses, stores, shares and protects the personal data of Users of the SHUTTLESTAR
mobile application and related services (the "App"). This Privacy Policy is published in compliance with the
Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023
("DPDP Act"), to the extent applicable.
By using the App, you consent to the collection, use, storage, disclosure and processing of your personal data
in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.
1. Information We Collect
1.1 Information you provide directly. When you register for or use the App, we may collect the following information from you:
- (a) name and display name;
- (b) e-mail address;
- (c) mobile telephone number;
- (d) profile photograph;
- (e) club, academy or team affiliation;
- (f) tournament registrations and participation details;
- (g) match history, scores and results; and
- (h) rankings, ratings and related competitive statistics.
1.2 Information collected automatically. When you use the App, we and our service providers may automatically collect certain technical and usage information, including:
- (a) device model, manufacturer and unique device identifiers;
- (b) operating system type and version, and App version;
- (c) IP address and approximate location derived therefrom;
- (d) precise location data, only where a specific feature requires it and only with your prior consent;
- (e) analytics events, usage patterns and performance metrics;
- (f) crash logs and diagnostic information; and
- (g) push notification tokens.
2. Purposes of Collection and Use
2.1 We collect and process personal data for the following purposes:
- (a) creating, maintaining and authenticating your Account;
- (b) organising, managing and administering tournaments, matches and events;
- (c) providing live score updates, match records and notifications;
- (d) computing and publishing rankings, ratings and statistics;
- (e) communicating with you, including service announcements and customer support;
- (f) detecting, preventing and investigating fraud, cheating, score manipulation and other violations of our Terms;
- (g) improving, maintaining, securing and developing the App and the Services; and
- (h) complying with legal obligations and enforcing our legal rights.
2.2 We shall process your personal data only for lawful purposes, and, where required under the DPDP Act, on the basis of your consent or for such legitimate uses as are permitted thereunder.
3. Disclosure and Sharing of Information
3.1 We do not sell your personal data. We may share your personal data with the following categories of recipients, to the extent necessary for the purposes described in this Privacy Policy:
- (a) Tournament Organizers, in respect of tournaments and events in which you register or participate;
- (b) other Users, to the limited extent inherent in the social and competitive features of the App (for example, opponents viewing your name and match results);
- (c) cloud hosting, database and infrastructure providers;
- (d) analytics and crash reporting providers;
- (e) payment gateways and processors, in respect of Paid Services;
- (f) professional advisers, and prospective acquirers or investors in connection with any merger, acquisition, restructuring or sale of assets, subject to appropriate confidentiality safeguards; and
- (g) courts, tribunals, law enforcement agencies and governmental authorities, where disclosure is required by Applicable Law or legal process.
4. Publicly Visible Information
4.1 You acknowledge and agree that the App is, by its nature, a competitive sports platform, and that certain information relating to you may be publicly visible to other Users and, where score-sharing features are used, to the general public. Such information may include your player name and display name, profile photograph, club or academy affiliation, match scores and results, tournament draws and brackets, rankings, and performance statistics.
4.2 You should exercise discretion in the information you include in your public profile. If you do not wish certain optional information to be publicly visible, you should refrain from providing it or adjust the available privacy settings within the App.
5. Data Retention
5.1 We retain personal data only for so long as is necessary to fulfil the purposes for which it was collected, to comply with our legal, regulatory, tax and accounting obligations, to resolve disputes, and to enforce our agreements.
5.2 Upon deletion of your Account, we shall delete or anonymise your personal data within a reasonable period, save that: (a) match scores, results and tournament records may be retained in anonymised or de-identified form to preserve the integrity of historical rankings, brackets and statistics; and (b) certain data may be retained where required by Applicable Law.
6. Your Rights
6.1 Subject to Applicable Law, including the DPDP Act, you have the right to:
- (a) access and obtain a summary of the personal data we hold about you;
- (b) request the correction, completion or updating of inaccurate or incomplete personal data;
- (c) request the erasure of your personal data and the deletion of your Account;
- (d) withdraw your consent to processing, where processing is based on consent (noting that withdrawal may render certain Services unavailable to you);
- (e) obtain a copy of your data in a commonly used format, where such right is available under Applicable Law;
- (f) nominate another individual to exercise your rights in the event of your death or incapacity, as provided under the DPDP Act; and
- (g) lodge a grievance with our Grievance Officer and, where unresolved, with the Data Protection Board of India or other competent authority.
6.2 Requests may be made through the in-App settings or by writing to the contact address set out in Clause 12 below. We may require verification of your identity before acting on any request.
7. Security
We implement reasonable security practices and procedures, commensurate with the nature of the data collected, designed to protect personal data against unauthorised access, alteration, disclosure or destruction. These measures include encryption of data in transit, hosting on secure servers maintained by reputed cloud providers, role-based access controls, and periodic security monitoring and review. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security of your data.
8. Children's Privacy
8.1 The App is designed for badminton players and enthusiasts of all ages, including junior players. Where a Minor uses the App, such use must be under the consent and supervision of a parent or legal guardian, who shall be responsible for the Minor's use of the App and for all information submitted in respect of the Minor.
8.2 We process the personal data of Minors in accordance with Applicable Law, including obtaining verifiable parental or guardian consent where required under the DPDP Act, and we do not knowingly undertake behavioural tracking or targeted advertising directed at Minors. If you believe that personal data of a Minor has been provided to us without appropriate consent, please contact our Grievance Officer, and we shall take appropriate steps to delete such data.
9. Cookies and Analytics
Where you access our services through a website, we may use cookies and similar technologies to operate the website, remember your preferences and analyse usage. The App uses third-party analytics and crash reporting tools, including Google Analytics for Firebase and Firebase Crashlytics, which collect usage and diagnostic information as described in Clause 1.2. You may manage cookies through your browser settings, and may limit certain analytics collection through your device settings, though some features may not function properly as a result.
10. International Data Transfers
Your personal data may be stored and processed on servers located outside India, including on cloud infrastructure operated by our third-party service providers. Where personal data is transferred outside India, such transfer shall be undertaken in compliance with Applicable Law, including the DPDP Act and any restrictions notified by the Central Government thereunder, and subject to appropriate safeguards.
11. Third-Party Log-In and Services
If you register or sign in using Google Sign-In or Apple Sign-In, we receive certain profile information (such as your name and e-mail address) from the relevant provider, in accordance with your settings with that provider. The App is built on Google Firebase services, including authentication, cloud database, hosting, analytics, crash reporting and push notifications. The data practices of these third parties are governed by their own privacy policies, which we encourage you to review.
12. Contact and Grievance Officer
Any questions, requests or grievances concerning this Privacy Policy or the processing of your personal data may be addressed to the Grievance Officer, KRIDOVA PVT LTD, at support@kridova.com. We shall acknowledge and respond to grievances within the timelines prescribed under Applicable Law.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies or legal requirements. The updated Privacy Policy shall be published within the App and/or on the Company's website, together with its effective date. For material changes, we shall provide notice through the App, push notification, e-mail or other appropriate means. Your continued use of the App after the effective date of any change shall constitute your acceptance of the updated Privacy Policy.