ShuttleStar Support
Need help or have a question? Email us and we'll get back to you.
We aim to respond within 2 business days. Please include your account email and a short description of the issue (and a screenshot if relevant).
Frequently asked questions
How do I create an account?
Open the app and tap Sign Up. You can register with your email and a password, or use Sign in with Google or Sign in with Apple. Then complete your profile with your name and phone number.
I forgot my password / can't sign in
On the sign-in screen tap Forgot password and follow the steps to reset it by email. If you signed up with Google or Apple, use that same button to sign back in.
How do I create or score a match?
Tap Create Match, add the players (search by name or phone number), choose singles or doubles, and start scoring. Live scores, results and statistics are saved to your profile.
How do I find and add other players?
In the player search fields you can search by name or by full phone number. Players only appear if they have enabled "Appear in player search" in their privacy settings.
How do I join a community?
Use the invite code shared by a community admin (Communities → Join with code), or open an invite link such as shuttlestar.co.in/join/CODE on your device.
How do I report or block someone?
Open a community's members list, tap a member, and choose Report or Block. Blocked users are removed from your lists and can be managed later under Settings → Blocked users.
How do I delete my account?
In the app go to Profile → View Profile → Delete Account. This permanently deletes your personal profile data. Match records that reference your participation may be retained in anonymised form to preserve historical statistics.
Privacy
See our Privacy Policy for how your data is collected, used and protected.
Still need help?
Email support@kridova.com and our team will assist you.
ShuttleStar is operated by KRIDOVA PVT LTD.